Overview

Refunds and returns are permitted on purchases at regular price within 10 days since the purchase date if no service has been rendered. 

Sales are final on promotions including code coupons, special sales items, discounted offers, books, course materials, binders, and merchandise.

To be eligible for a return, the product or service must be unused or non-rendered. 

Additional non-returnable items:

• Gift cards
• Promotion codes
• Downloadable software products
• Final sale items
• Coaching and professional services rendered
• Shipping costs

To complete your return, please email you request to help@navigatecareer.com.

Refunds

Once your return request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@navigatecareer.com.

Exchanges

We believe our programs offer tremendous value. However, we stand behind our quality and we back that by applying the highest standards and ethical practice.  If you followed all the program steps and instructions during the first 10 business days, and believe the program does not fit your needs, we will gladly give full credit for exchange towards one of our offerings or programs. Limit one exchange per purchase.  

Shipping

Authorization is required prior to returning your product. Please email help@navigatecareer.com to get authorization.

You will be responsible for paying for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at help@navigatecareer.com for questions related to refunds and returns.

Address:

Navigate Career, c/o Catalysts Group

12935 Alcosta Blvd #1771

San Ramon, CA 94583

 

Updated: Oct. 4, 2023